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 Ticket Number: HEA-NOC/19991215-01         Ticket Status: UPDATE
 Ticket Type:   Scheduled                   Ticket Source: HEA-NOC
 Ticket Scope:  Line                        Site/Line:     HEAnet - TCD, UCD, TRBDI
 Ticket Owner:  [log in to unmask]       Problem Fixer: HEA-NOC
 Ticket Opened:                             Problem Start: 15/12/99
 Ticket Closed:                             Problem End:   23:59 15/12/99


Problem Description:

Power problems at Marine House led to the failure of some Eircom
equipment that connects us to the Symphony ATM network.


Affected:

The ATM circuits UCD, TCD, TRBDI conenctivity lost. ITnet re-routed
over 2 m serial line. Non-Eircom ATM circuits (TEN-155, New York)
and DASSnet circuits are unaffected.


Actions:

Contacted Eircom.

Eircom have found an SDH problem and they are working on it at that level.

16:10 Eircom engineer on site investigating NTU and configuration.

19:30 NTU couldn't be brought up; Eircom still trying to source a
      working replacement. Keeping the office open should they find
      one this evening.

23:00 Working replacement NTU with two cards sourced, software uploaded and re-installed at HEAnet.
23:59 UCD.TCD<TRBDI,ITnet reachable. Traffic flowing.



Time to Fix:

Not yet known. Additional Notes:

none