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 Ticket Number: HEA-NOC/19991214-02         Ticket Status: OPEN
 Ticket Type:   Scheduled                   Ticket Source: HEA-NOC
 Ticket Scope:  Site                        Site/Line:     Router Andel
 Ticket Owner:  [log in to unmask]       Problem Fixer: HEA-NOC
 Ticket Opened: 19991214  15:46:57 UTC      Problem Start: 19991215 13:00
 Ticket Closed:                             Problem End:   19991215 14:00


Problem Description:


Router Andel needs memory upgrade.

Affected:


Routing and associated processes are not currently affected, although
exec-level processes, such as ATM VC stats for MRTG, are being disrupted.  During scheduled upgrade (see below), connectivity to the following will be affected: NUIM, UCD, TCD, ITnet, TEN-155, UL, DIT.

Actions:

Install additional RAM in Andel.

Time to Fix:

Alert window of one hour, outage should be no more than about 10
minutes.