Ticket Number: HEA-NOC/19991203-01         Ticket Status: CLOSE
 Ticket Type:   Scheduled                   Ticket Source: HEA-NOC
 Ticket Scope:  Site                        Site/Line:     HEAnet <==> RIA
 Ticket Owner:  [log in to unmask]         Problem Fixer: HEA-NOC
 Ticket Opened:                             Problem Start: 12:30 3/12/99
 Ticket Closed: 19991203  14:11:11 UTC      Problem End:   never happened

Problem Description:

RIA are upgrading there Alcatel routers from 12:30 to 13:30.


Connectivty to and from RIA between the above times.


Alcatel contacted RIA. RIA contacted HEAnet NOC. Alcatel man encountered some problems and has changed the upgrade till next week. No work done.

Time to Fix:

1 hour Additional Notes:

upgrade of alcatel router.