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 Ticket Number: HEA-NOC/19991203-01         Ticket Status: CLOSE
 Ticket Type:   Scheduled                   Ticket Source: HEA-NOC
 Ticket Scope:  Site                        Site/Line:     HEAnet <==> RIA
 Ticket Owner:  [log in to unmask]         Problem Fixer: HEA-NOC
 Ticket Opened:                             Problem Start: 12:30 3/12/99
 Ticket Closed: 19991203  14:11:11 UTC      Problem End:   never happened


Problem Description:

RIA are upgrading there Alcatel routers from 12:30 to 13:30.

Affected:

Connectivty to and from RIA between the above times.

Actions:

Alcatel contacted RIA. RIA contacted HEAnet NOC. Alcatel man encountered some problems and has changed the upgrade till next week. No work done.

Time to Fix:

1 hour Additional Notes:

upgrade of alcatel router.