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 Ticket Number: HEA-NOC/19981216-01         Ticket Status: UPDATE
 Ticket Type:   Unscheduled                 Ticket Source: HEA-NOC
 Ticket Scope:  Line                        Site/Line:     HEAnet <==> Janet
 Ticket Owner:  [log in to unmask]      Problem Fixer: TE/BT/JANET
 Ticket Opened:                             Problem Start: 19981216  14:25 UTC
 Ticket Closed:                             Problem End:


Problem Description:

The is a problem with the relability of the line between HEAnet and
Queen's University, Belfast.

Affected:

All traffic to and from JANET, TEN-34 and TEN-155.
Traffic is being routed via Cable & Wireless in the U.S.


Actions:

Problem has been reported to T.E. Ticket #352.

19981216 17:45.  T.E. have tested and found no problems. Search has
   been transferred to Janet NOSC and Belfast. Both HEA-NOC and Janet
   NOSC have tried unsuccessfully to get intervention at Belfast. Line
   is presently up but still unacceptably error-prone.

19981216 18:20. BT have been contacted and will arrange for testing
of line from 09:00am to 10:00am tomorrow morning at Queen's University,
Belfast.  Line is presently up but still showing errors.

Time to Fix:

Not yet known.