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 Ticket Number: HEA-NOC/19981009-01         Ticket Status: CLOSE
 Ticket Type:   Unscheduled                 Ticket Source: HEA-NOC
 Ticket Scope:  Line                        Site/Line:     HEAnet <==> MCI
 Ticket Owner:  [log in to unmask]       Problem Fixer: HEA-NOC
 Ticket Opened:                             Problem Start: 19981009 07:32 UTC+1
 Ticket Closed: 19981013  07:54:14 UTC      Problem End:   19981009 08:17 UTC+1


Problem Description:

Emergency maintenance by Cable & Wireless at West Orange caused outage on one or more of the three E1 circuits, andon the 6Mbps imuxed circuit.

Affected:

HEAnet trans-Atlantic connectivity impaired and totally lost at times.

Actions:

Report to C&W at 08:10.  Ticket number 513 of 9th Oct assigned.

Time to Fix:

45 minutes Additional Notes: