Ticket Number: HEA-NOC/19980716-03 Ticket Status: OPEN/CLOSE Ticket Type: Unscheduled Ticket Source: HEA-NOC Ticket Scope: Site Site/Line: Avoca.heanet.ie Ticket Owner: [log in to unmask] Problem Fixer: HEA-NOC Ticket Opened: 19980716 17:34:36 UTC Problem Start: 19980716 17:33 UTC+1 Ticket Closed: 19980716 17:34:36 UTC Problem End: 19980716 18:30 Problem Description: A SCSI problem forced Avoca.heanet.ie on a go-slow. The system had to be rebooted to recover. Affected: The following services were out of action: * NIS Website & FTP site (www.heanet.ie, ftp.heanet.ie) * LISTSERV (Listserv.heanet.ie) * Web cache (cache.heanet.ie) Listserv backlogs are now clearing. Actions: Pulled Avoca off network and initiated clean system shutdown, which proceeded extremely slowly. On shutdown, powered off all equipment for a short time and rebooted successfully. Time to Fix: 57 mins.