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 Ticket Number: HEA-NOC/19980716-03         Ticket Status: OPEN/CLOSE
 Ticket Type:   Unscheduled                 Ticket Source: HEA-NOC
 Ticket Scope:  Site                        Site/Line:     Avoca.heanet.ie
 Ticket Owner:  [log in to unmask]             Problem Fixer: HEA-NOC
 Ticket Opened: 19980716  17:34:36 UTC      Problem Start: 19980716  17:33 UTC+1
 Ticket Closed: 19980716  17:34:36 UTC      Problem End:   19980716  18:30


Problem Description:

A SCSI problem forced Avoca.heanet.ie on a go-slow. The system had to
be rebooted to recover.

Affected:

The following services were out of action:

* NIS Website & FTP site (www.heanet.ie, ftp.heanet.ie)
* LISTSERV (Listserv.heanet.ie)
* Web cache (cache.heanet.ie)

Listserv backlogs are now clearing.

Actions:

Pulled Avoca off network and initiated clean system shutdown, which
proceeded extremely slowly. On shutdown, powered off all equipment
for a short time and rebooted successfully.

Time to Fix:

57 mins.