Ticket Number: HEA-NOC/19980716-01 Ticket Status: CLOSE Ticket Type: Unscheduled Ticket Source: HEA-NOC Ticket Scope: Line Site/Line: HEAnet <==> UCD Ticket Owner: [log in to unmask] Problem Fixer: HEA-NOC Ticket Opened: Problem Start: 19980816 05:15 UTC+1 Ticket Closed: 19980716 11:39:56 UTC Problem End: 19980816 12:33 UTC+1 Problem Description: UCD's access line was down from 05:15 this morning until 12:33. Affected: All traffic to/from UCD. Actions: Telecom were informed at approx 07:00 this morning; still waiting for resolution. 19980816 10:50: Line looped at Marine House at Telecom's request. 19980816 12:33: Fault traced to T.E. modem at UCD; line came back up when reset. UCD and NOC will continue to monitor the line - T.E. will replace the modem if it turns out to be faulty. Time to Fix: 7h 18m.