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 Ticket Number: HEA-NOC/19980716-01         Ticket Status: CLOSE
 Ticket Type:   Unscheduled                 Ticket Source: HEA-NOC
 Ticket Scope:  Line                        Site/Line:     HEAnet <==> UCD
 Ticket Owner:  [log in to unmask]             Problem Fixer: HEA-NOC
 Ticket Opened:                             Problem Start: 19980816  05:15 UTC+1
 Ticket Closed: 19980716  11:39:56 UTC      Problem End:   19980816  12:33 UTC+1


Problem Description:

UCD's access line was down from 05:15 this morning until 12:33.

Affected:

All traffic to/from UCD.

Actions:

Telecom were informed at approx 07:00 this morning; still waiting for
resolution.

19980816 10:50: Line looped at Marine House at Telecom's request.

19980816 12:33: Fault traced to T.E. modem at UCD; line came back up
                when reset. UCD and NOC will continue to monitor the
                line - T.E. will replace the modem if it turns out
                to be faulty.

Time to Fix:

7h 18m.