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 Ticket Number: HEA-NOC/19980707-01         Ticket Status: CLOSE
 Ticket Type:   Scheduled                   Ticket Source: HEA-NOC
 Ticket Scope:  Site                        Site/Line:     HEAnet <==> RIA
 Ticket Owner:  [log in to unmask]      Problem Fixer: HEA-NOC
 Ticket Opened:                             Problem Start: 19980707  10:26 UTC+1
 Ticket Closed: 19980708  10:53:46 UTC      Problem End:   19980708  11:35 UTC+1


Problem Description:

Connection between HEAnet and RIA is down for network upgrade at RIA

Affected:

All traffic to and from RIA

Actions:

Contacted RIA and waiting for upgrade to be completed.

Time to Fix:

Approx. 3-4 hours Additional Notes:

Connection was restored at 11:35 UTC+1 on completion of network reorg.