Ticket Number: HEA-NOC/20090406-13     Ticket Status: UPDATE
Ticket Type:   unscheduled             Resolver:      
Ticket Opened: 20090406 23:24 UTC+1    Problem Start: 20090406 19:23 UTC+1
Ticket Update: 20090406 23:43 UTC+1    Problem End:   20090406 22:37 UTC+1

Site/line:     IT Tralee

Problem Description:
Chris Bradshaw of IT Tralee reports via Pageboy that main website is down.
Total site outage is observed by our monitoring, but no loss of power to
HEAnet kit. 

Spanning tree loop guard blocked itt-sw1 uplink on MST0 - not expected.

Problem Effects:
Loss of connectivity to IT Tralee.

Problem History:
20090406 23:06 CS Rang Chris to report connectivity (and website) is back.
Contacting BT for alarm check.

20090406 23:24 CS BT reference is 1-643922576, they will call back in
morning with RFO.

20090406 23:38 CS BT report emergency work is taking place on a Ciena node
in Cork (BT global reference for issue is 1-643584381). Circuit to ITT is
down again as of 23:32, but BT expect connectivity to be restored shortly.

This ticket can be monitored at

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