Ticket Number: HEA-NOC/20080205-13 Ticket Status: UPDATE Ticket Type: unscheduled Resolver: GEANT Ticket Opened: 20080205 13:04 UTC Problem Start: 20080205 12:38 UTC Ticket Update: 20080207 10:07 UTC Problem End: Site/line: Géant STM-16 Primary Problem Description: The Geant link to Frankfurt has failed. Problem Effects: All traffic has rerouted over the backup link with possible loss of performance. Loss of resilience. Problem History: 20080205 12:59 BN Geant Service Desk are chasing this up with the provider. There is no time-to-fix at present. 20080205 17:33 BN A number of routing issues to .si have been noticed that may well be due to this issue. 20080206 08:03 BN Link came back up at 18:28. As yet we have no RFO from Geant. The routing issue to .si resolved in or around the same time. Both of these will continue to be investigated. 20080207 10:05 BN Further link problems have emerged that are causing increased latency towards Geant, but not actual link failure. These are being investigated by the GN2 service desk. Time to Fix: 6 hours -- This ticket can be monitored at http://www.hea.net/tickets/20080205-13 HEAnet Limited. Registered in Ireland, No. 275301.