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Ticket Number: HEA-NOC/20080206-10     Ticket Status: UPDATE
Ticket Type:   unscheduled             Resolver:      HEA-NOC
Ticket Opened: 20080206 14:07 UTC      Problem Start: 20080206 13:14 UTC
Ticket Update: 20080206 17:20 UTC      Problem End:   20080206 13:27 UTC

Site/line:     HRB

Problem Description:
Link to HRB (Citywest <--> HRB) flapped at 13:14 and again at 13:27. It has
remained stable since.

Problem Effects:
Brief loss of connectivity for HRB

Problem History:
20080206 14:00 RG Open ticket to investigate.

20080206 17:20 RG No incidents reported on the HRB side. Following up with
BT.

Time to Fix:
10 mins

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This ticket can be monitored at http://www.hea.net/tickets/20080206-10

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