Ticket Number: HEA-NOC/20080129-10     Ticket Status: UPDATE
Ticket Type:   scheduled               Resolver:      HEA-NOC
Ticket Opened: 20080129 17:55 UTC      Problem Start: 20080206 09:00 UTC
Ticket Update: 20080206 09:06 UTC      Problem End:   20080206 12:00 UTC

Site/line:     GEANT, JANET, Citywest PoP

Problem Description:
The SNMP management module on the centralised DC power source requires
upgrading. This will allow advanced monitoring of environmental and
performance information of the DC rectifiers.

No interruption to power output is required for this upgrade.

Problem Effects:
Not service affecting.
Minimal risk of losing DC power to ADVA and DC routing equipment.

Problem History:
20080129 17:47 GAR Created ticket to track change.
Notified Citywest DC and requested access for contractors.

20080204 17:59 GM There is a slight risk of a momentary loss of DC power
in the Citywest PoP affecting the the following equipment.
Dante Juniper & Nortel, HEAnet ADVA, JANET Ciena.

20080206 09:06 GAR Powerserv are on site and are beginning work.

Time to Fix:
1h 00m (estimated)

This ticket can be monitored at

HEAnet Limited. Registered in Ireland, No. 275301.