Ticket Number: HEA-NOC/20080205-2      Ticket Status: UPDATE
Ticket Type:   unscheduled             Resolver:      HEA-NOC
Ticket Opened: 20080205 10:46 UTC      Problem Start: 20080205 10:27 UTC
Ticket Update: 20080205 12:58 UTC      Problem End:   

Site/line:     DIAS, DIT, IT Athlone, ITTallaght, WIT

Problem Description:
A configuration mistake on the Citywest core router has caused the system
to stop routing traffic.

Problem Effects:
Loss of resilience to AIT, DIAS, DIT, IT Tallaght and WIT.  Loss of
resilience to the Services and Schools network.  Traffic to a number of
sites will have suffered a brief outage as routing failed over to the
Kilcarbery core router.

Problem History:
20080205 10:37 BN Confirmed that traffic was still flowing to the
institutions that have lost primary connectivity.  Remedial work starting
on router.

20080205 12:29 GAR Recovery work started on cr2-cwt.

Time to Fix:

This ticket can be monitored at

HEAnet Limited. Registered in Ireland, No. 275301.