Ticket Number: HEA-NOC/20080205-2 Ticket Status: UPDATE Ticket Type: unscheduled Resolver: HEA-NOC Ticket Opened: 20080205 10:46 UTC Problem Start: 20080205 10:27 UTC Ticket Update: 20080205 12:58 UTC Problem End: Site/line: DIAS, DIT, IT Athlone, ITTallaght, WIT Problem Description: A configuration mistake on the Citywest core router has caused the system to stop routing traffic. Problem Effects: Loss of resilience to AIT, DIAS, DIT, IT Tallaght and WIT. Loss of resilience to the Services and Schools network. Traffic to a number of sites will have suffered a brief outage as routing failed over to the Kilcarbery core router. Problem History: 20080205 10:37 BN Confirmed that traffic was still flowing to the institutions that have lost primary connectivity. Remedial work starting on router. 20080205 12:29 GAR Recovery work started on cr2-cwt. Time to Fix: Unknown -- This ticket can be monitored at http://www.hea.net/tickets/20080205-2 HEAnet Limited. Registered in Ireland, No. 275301.