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Ticket Number: HEA-NOC/20080213-6      Ticket Status: CLOSE
Ticket Type:   scheduled               Resolver:      HEA-NOC
Ticket Opened: 20080213 15:10 UTC      Problem Start: 20080227 08:00 UTC
Ticket Closed: 20080227 08:42 UTC      Problem End:   20080227 09:00 UTC

Site/line:     IT Carlow

Problem Description:
Maintenance is required on the IT Carlow Commodity IP service due to a VLAN
ID clash.  This circuit must be deleted and recreated with a different VLAN
ID.

Problem Effects:
Brief > 5min outage to the service.  General IP and An Cheim services will
not be affected.

Problem History:
20080213 15:07 BN Confirmed times with IT Carlow.  Opened ticket to track
work.

20080227 08:41 BN Work completed without any service outage.

Time to Fix:
1 hour

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This ticket can be monitored at http://www.hea.net/tickets/20080213-6

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