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Ticket Number: HEA-NOC/20080204-2      Ticket Status: UPDATE
Ticket Type:   unscheduled             Resolver:      BT Ireland
Ticket Opened: 20080204 10:12 UTC      Problem Start: 20080204 02:06 UTC
Ticket Update: 20080204 16:19 UTC      Problem End:   

Site/line:     St. Angela's

Problem Description:
The link to St. Angela's College has been flapping repeatedly since 02:06. 
The link has been up for up to one hour during this time, but it cannot be
considered stable. 

Problem Effects:
Repeated loss of connectivity to the college.  Currently, despite
occasional periods of stability, the site cannot really be considered to
be connected to the backbone.

Problem History:
20080204 10:06 BN Attempted to contact St Angela's, left message.  Will
attempt further contact.  Contacted BT and left report, currently awaiting
a call-back.

20080204 14:55 BN BT have confirmed that they are seeing problems on the
STACS circuit.  They are currently investigating to determine the cause of
these alarms.

20080204 16:15 BN BT Ireland have suggested that the reason for outage is
adverse weather conditions in the area covered by the radio link part of
the circuit.  Circuit has stablised a little as of 15:58, but it will be
monitored for twenty-four hours.

Time to Fix:
Unknown

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This ticket can be monitored at http://www.hea.net/tickets/20080204-2

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