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Ticket Number: HEA-NOC/20080221-1      Ticket Status: UPDATE
Ticket Type:   unscheduled             Resolver:      
Ticket Opened: 20080221 09:44 UTC      Problem Start: 20080220 21:05 UTC
Ticket Update: 20080222 12:32 UTC      Problem End:   

Site/line:     St. Angela's

Problem Description:
Circuit to St. Angela's flapping repeatedly from 21:05 last night until
7:35am.

Problem Effects:
Periodic and repeated loss of connectivity to St. Angela's.

Problem History:
20080221 09:17 GAR Cleared interface counters (recording existing values in
extra ticket info field)
After 10 minutes, interface shows 21 input errors and 24 CRC errors.
Raising to BT.

20080221 09:52 GAR Call received overnight from BT, regarding this link:
Call Date/Time: 21/02/2008 02:41:24
Name of institution:  BT NOC
Details of call:  WANTS NOC TO CHECK HEAN0122
BT Ticket Ref: TICKET 1-562154065

Confirmed with BT that endpoint routers were up and running, and they will
continue their investigation.

Ticket held open waiting for feedback from BT engineers.

20080222 09:58 DW Further flaps this morning; called BT helpdesk, who are
awaiting an update from the engineer assigned to the case, and expect
updates every two hours. This call has been logged by the as a P2 - have
asked them to record that the site is indeed down.

20080222 12:29 DW Called BT again. It's now upgraded to a P1 but still no
update - engineer will be asked to call us.

Time to Fix:
Not yet known.

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