Ticket Number: HEA-NOC/20080204-2 Ticket Status: UPDATE Ticket Type: unscheduled Resolver: BT Ireland Ticket Opened: 20080204 10:12 UTC Problem Start: 20080204 02:06 UTC Ticket Update: 20080204 14:56 UTC Problem End: Site/line: St. Angela's Problem Description: The link to St. Angela's College has been flapping repeatedly since 02:06. The link has been up for up to one hour during this time, but it cannot be considered stable. Problem Effects: Repeated loss of connectivity to the college. Currently, despite occasional periods of stability, the site cannot really be considered to be connected to the backbone. Problem History: 20080204 10:06 BN Attempted to contact St Angela's, left message. Will attempt further contact. Contacted BT and left report, currently awaiting a call-back. 20080204 14:55 BN BT have confirmed that they are seeing problems on the STACS circuit. They are currently investigating to determine the cause of these alarms. Time to Fix: Unknown -- This ticket can be monitored at http://www.hea.net/tickets/20080204-2 HEAnet Limited. Registered in Ireland, No. 275301.