Ticket Number: HEA-NOC/20080205-8 Ticket Status: CLOSE Ticket Type: scheduled Resolver: HEA-NOC Ticket Opened: 20080205 12:05 UTC Problem Start: 20080205 09:00 UTC Ticket Closed: 20080219 13:19 UTC Problem End: 20080219 13:18 UTC Site/line: DNS, Listserv, Multicast, NDLR, Netflow, Web Hosting, eduroam Problem Description: Package updates are required on the following machines: carnegie howth jesse lapsang mellon misha porthos samhain Problem Effects: As these updates install a new kernel (http://secunia.com/advisories/28706/), a reboot of each machine and downtime of associated services will be required. Problem History: 20080205 12:03 RG Open ticket to track work. 20080206 10:06 LT lapsang (aka ietlr2.heanet.ie, one of the resilient national eduroam gateways) upgraded and rebooted. No impact on eduroam service as traffic continued to be handled by the other resilient gateway. 20080211 11:19 RG howth, carnegie and misha rebooted. 20080213 09:47 RG jesse upgraded. 20080215 14:46 RG Mellon rebooted and upgraded. 20080218 18:10 GAR samhain failed to come back correctly after reboot. halt and shutdown commands failed to restart system. Power cycled using PDU. Currently working on restoring service to samhain. Until machine is recovered, some web services will be unavailable. 20080219 13:18 GAR Closing ticket as further Debian updates will be applied in future tickets. samhain restored to service and under monitoring. Time to Fix: 1 hour -- This ticket can be monitored at http://www.hea.net/tickets/20080205-8 HEAnet Limited. Registered in Ireland, No. 275301.