Ticket Number: HEA-NOC/20080209-6      Ticket Status: CLOSE
Ticket Type:   unscheduled             Resolver:      IUA
Ticket Opened: 20080209 21:11 UTC      Problem Start: 20080209 14:51 UTC
Ticket Closed: 20080213 16:37 UTC      Problem End:   20080211 09:45 UTC

Site/line:     IUA

Problem Description:
Host: iua1
Description: IUA, 
State: DOWN
Date/Time: Sat Feb 9 14:51:28 GMT 2008

Problem Effects:
loss of connectivity to IUA

Problem History:
20080209 21:03 RH

20080211 09:33 BB Looks like a routing loop exists on the IUA subnet,

20080211 09:35 RH

20080211 09:36 BB Routing loop looks like normal result of a problem with
the IUA's  LAN switch

20080211 09:45 BB Traced problem with client to malfunctioning power to
the LAN NetGear firewall. Client plugged the netgear into a different
power outlet and normal service has resumed. Monitoring for 24 hours.

20080213 16:37 BB No further problems, closing ticket

Time to Fix:
45 minutes

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