Ticket Number: HEA-NOC/20080213-1 Ticket Status: UPDATE Ticket Type: unscheduled Resolver: Ticket Opened: 20080213 09:19 UTC Problem Start: 20080213 06:07 UTC Ticket Update: 20080213 14:29 UTC Problem End: 20080213 09:55 UTC Site/line: Video Streaming Problem Description: HEAnet provides infrastructure to broadcast live and archived streams. Currently both servers providing this service are down. Problem Effects: Live and archived streams are unavailable Problem History: 20080213 09:13 BB Investigating using OOB access 20080213 09:45 BB Both servers were rebooted and normal service resumed. -- This ticket can be monitored at http://www.hea.net/tickets/20080213-1 HEAnet Limited. Registered in Ireland, No. 275301.