Ticket Number: HEA-NOC/20080213-1      Ticket Status: UPDATE
Ticket Type:   unscheduled             Resolver:      
Ticket Opened: 20080213 09:19 UTC      Problem Start: 20080213 06:07 UTC
Ticket Update: 20080213 14:29 UTC      Problem End:   20080213 09:55 UTC

Site/line:     Video Streaming

Problem Description:
HEAnet provides infrastructure to broadcast live and archived streams.
Currently both servers providing this service are down.

Problem Effects:
Live and archived streams are unavailable

Problem History:
20080213 09:13 BB Investigating using OOB access

20080213 09:45 BB Both servers were rebooted and normal service resumed.

This ticket can be monitored at

HEAnet Limited. Registered in Ireland, No. 275301.