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Ticket Number: HEA-NOC/20080212-11     Ticket Status: OPEN
Ticket Type:   unscheduled             Resolver:      
Ticket Opened: 20080212 16:45 UTC      Problem Start: 20080212 09:00 UTC
Ticket Update: 20080212 16:45 UTC      Problem End:   

Site/line:     CSM

Problem Description:
Cork School of Music have noticed slowness when accessing the web
throughout today.

Problem Effects:
Slow access to the Internet, including google and the CIT web site.

Problem History:
20080212 15:59 PC - Have informed CIT Computer Services about the report
and investigated on the HEAnet side.  No reason for the issue has been
identified and it is unclear whether the slowness is occuring within the
HEAnet infrastructure or not.  The user is carrying out further testing.

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