Ticket Number: HEA-NOC/20080121-9 Ticket Status: CLOSE Ticket Type: scheduled Resolver: HEA-NOC Ticket Opened: 20080121 15:45 UTC Problem Start: 20080206 08:00 UTC Ticket Closed: 20080212 14:38 UTC Problem End: 20080206 09:00 UTC Site/line: DIAS, RCSI Problem Description: IOS upgrades required for switches at DIAS (Fitzwilliam Place) and RCSI Problem Effects: Loss of connectivity while the router reloads. Problem History: 20080121 15:42 GL Contacted clients about planned maintenance. Date and time confirmed. Opening ticket. 20080206 09:03 PC - Both switches were upgraded as planned. As expected DIAS Fitzwilliam Place experienced a 2 min outage whilst a reload of the switch took place. This occured between 08:57-08:59, within the scheduled window. Service at RCSI uses a different link and was unaffected by the reload of the switch there. Ticket will be kept open for 24 hours to ensure stability. 20080212 14:38 GL Stable. Closing ticket Time to Fix: 1 hour -- This ticket can be monitored at http://www.hea.net/tickets/20080121-9 HEAnet Limited. Registered in Ireland, No. 275301.