Ticket Number: HEA-NOC/20080202-3 Ticket Status: UPDATE Ticket Type: unscheduled Resolver: Ticket Opened: 20080202 22:37 UTC Problem Start: 20080202 20:02 UTC Ticket Update: 20080203 13:01 UTC Problem End: Site/line: Hermes Problem Description: Loss of connectivity to Hermes Schools Problem Effects: No access to/from Hermes Schools Problem History: 20080202 22:27 DL Systems report site inaccessible since 20:02 today. Contact Service Provider to communicate circumstance. 20080203 13:00 DL Call Service Provider and leave message in voicemail asking for update. Time to Fix: Unknown at the moment -- This ticket can be monitored at http://www.hea.net/tickets/20080202-3 HEAnet Limited. Registered in Ireland, No. 275301.