Ticket Number: HEA-NOC/20080202-3      Ticket Status: UPDATE
Ticket Type:   unscheduled             Resolver:      
Ticket Opened: 20080202 22:37 UTC      Problem Start: 20080202 20:02 UTC
Ticket Update: 20080203 13:01 UTC      Problem End:   

Site/line:     Hermes

Problem Description:
Loss of connectivity to Hermes Schools

Problem Effects:
No access to/from Hermes Schools

Problem History:
20080202 22:27 DL Systems report site inaccessible since 20:02 today.
Contact Service Provider to communicate circumstance.

20080203 13:00 DL Call Service Provider and leave message in voicemail
asking for update.

Time to Fix:
Unknown at the moment

This ticket can be monitored at

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