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 Ticket Number: HEA-NOC/20020827-01         Ticket Status: UPDATE
 Ticket Type:   Unscheduled                 Ticket Source: HEA-NOC
 Ticket Scope:  Line                        Site/Line:     HEAnet <==> EPA
 Ticket Owner:  [log in to unmask]   Problem Fixer: HEA-NOC
 Ticket Opened:                             Problem Start: 20020827 07:00 UTC+1
 Ticket Closed:                             Problem End:   20020827 10:09 UTC +1


Problem Description:

EPA access circuit goes down.

Affected:

Connectivity with EPA lost.  Mail backed up by HEAnet.

Actions:

20020827 08:00 mn Ask Eircom to do alarm check on EPA circuit, DS0864635.
20020827 08:10 mn Eircom assign ticket #1948.
20020827 09:20 gs EPA contacted and confirm its not an on site problem.
20020827 09:56 gs Eircom contacted, fault on the line in wexford, has been marked as urgent and Eircom will advise once an engineer has been dispatched.
20020827 10:09 gs Circuit returns without intervention from Eircom. Awaiting a possible RFO from Eircom.

Time to Fix:

3 hours 9 minutes.