Ticket Number: HEA-NOC/20020825-01         Ticket Status: UPDATE
 Ticket Type:   Unscheduled                 Ticket Source: HEA-NOC
 Ticket Scope:  Site                        Site/Line:     HEA-BS0848416
 Ticket Owner:  [log in to unmask]      Problem Fixer: HEA-NOC
 Ticket Opened:                             Problem Start: 20020825  03:20 UTC+1
 Ticket Closed:                             Problem End:

Problem Description:

ATM5/0/0.32 is down, line protocol is down
  Hardware is cyBus OC12 ATM PA, address is 0005.9a09.20a0 (bia 0005.9a09.20a0)
  Description: HEA Marine House (Esat HEAN0012)
Looks something wrong with the physical ATM circuit of EsatBT
(other pVC on same IP interface still work).

(line name is wrong in 'Site/Line' description!!!)
NOCOL does not work towards HEA.
This is an ATM/STM-1 circuit of EsatBT


HEA itself


nothing yet, until found out which link-name
link name found; HEAN0012 of EsatBT
This could have a relation with the error to NCAD (NCAD0002).
EsatBT has the idea that the link is oke (since the last two days no errors on this link)
Have to check on Monday if it is a local problem (HEAnet?)

Time to Fix:

unknown Additional Notes:

will inform EsatBT around 09:00
Phoned and informed EsatBT: Ref TR7890
EsatBT phone back around 10:50: no errors found