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 Ticket Number: HEA-NOC/20020816-01         Ticket Status: UPDATE
 Ticket Type:   Scheduled                   Ticket Source: HEA-NOC
 Ticket Scope:  Site                        Site/Line:     HEAnet <==> RIA
 Ticket Owner:  [log in to unmask]      Problem Fixer: HEA-NOC
 Ticket Opened:                             Problem Start: 20020821 10:45 UTC+1
 Ticket Closed:                             Problem End:


Problem Description:

Upgrade of RIA connectivity to new 512kbps circuit.

Affected:

Loss of connectivity to and from RIA while NTU is upgraded. Outage
should be brief.

Actions:

20020821 10:45 Checked with Eircom who said that the upgrade was not due to Sept 4th.
However, Eircom are now on RIA premises and have disconnected the old
line. Service is expected to be restored in 1 hour.

20020821 11:24:15 Service is restored, with connectivity at 512kbps. The circuit will now be tested and monitored for 24 hours.
20020821 14:45  Eircom confirm that new line is upgraded.

Time to Fix:

1 hour expected.