Ticket Number: HEA-NOC/20020820-01 Ticket Status: OPEN Ticket Type: Unscheduled Ticket Source: HEA-NOC Ticket Scope: Site Site/Line: Uther Ticket Owner: [log in to unmask] Problem Fixer: Lancomms Ticket Opened: 20020820 08:19:45 UTC Problem Start: 20020820 07:30 UTC+1 Ticket Closed: Problem End: Problem Description: Tracebacks in the log on Dublin ATM access router Uther.hea.net. Affected: Traffic to ATM connected institutions at the Dublin PoP (TCD, UCD, ITnet, DCU, DIT, NUI Maynooth, DIAS, HEA, NCAD) diverted to backup ATM router for a few minutes at 07:30 and 08:30, with impeded performance. Actions: Reported to LAN Comms, ticket #lc00-5d7bpe, who have in-band access and are investigating. Hardware fault suspected at this time. Time to Fix: Not yet known.