Ticket Number: HEA-NOC/20020819-01         Ticket Status: OPEN/CLOSE
 Ticket Type:   Unscheduled                 Ticket Source: HEA-NOC
 Ticket Scope:  Site                        Site/Line:     HEAnet<==>NQAI
 Ticket Owner:  [log in to unmask]             Problem Fixer: HEA-NOC
 Ticket Opened: 20020819  10:49:50 UTC      Problem Start: 20020819  08:30 UTC+1
 Ticket Closed: 20020819  10:49:50 UTC      Problem End:   20020819  11:41 UTC+1

Problem Description:

NQAI was unreachable during the morning, due to an apparent problem
with their firewall.


All traffic to & from NQAI. A brief outage on their access circuit
was also seen at 11:39, probably due to a router reboot.


NQAI contacted us and followed up with their firewall support.
Contacted to investigate circuit outage, maintenance was occurring
on site and the problem seems to be resolved.

Time to Fix:

3h 11m.