Ticket Number: HEA-NOC/20020819-01 Ticket Status: OPEN/CLOSE Ticket Type: Unscheduled Ticket Source: HEA-NOC Ticket Scope: Site Site/Line: HEAnet<==>NQAI Ticket Owner: [log in to unmask] Problem Fixer: HEA-NOC Ticket Opened: 20020819 10:49:50 UTC Problem Start: 20020819 08:30 UTC+1 Ticket Closed: 20020819 10:49:50 UTC Problem End: 20020819 11:41 UTC+1 Problem Description: NQAI was unreachable during the morning, due to an apparent problem with their firewall. Affected: All traffic to & from NQAI. A brief outage on their access circuit was also seen at 11:39, probably due to a router reboot. Actions: NQAI contacted us and followed up with their firewall support. Contacted to investigate circuit outage, maintenance was occurring on site and the problem seems to be resolved. Time to Fix: 3h 11m.