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 Ticket Number: HEA-NOC/20020819-01         Ticket Status: OPEN/CLOSE
 Ticket Type:   Unscheduled                 Ticket Source: HEA-NOC
 Ticket Scope:  Site                        Site/Line:     HEAnet<==>NQAI
 Ticket Owner:  [log in to unmask]             Problem Fixer: HEA-NOC
 Ticket Opened: 20020819  10:49:50 UTC      Problem Start: 20020819  08:30 UTC+1
 Ticket Closed: 20020819  10:49:50 UTC      Problem End:   20020819  11:41 UTC+1


Problem Description:

NQAI was unreachable during the morning, due to an apparent problem
with their firewall.

Affected:

All traffic to & from NQAI. A brief outage on their access circuit
was also seen at 11:39, probably due to a router reboot.

Actions:

NQAI contacted us and followed up with their firewall support.
Contacted to investigate circuit outage, maintenance was occurring
on site and the problem seems to be resolved.

Time to Fix:

3h 11m.