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 Ticket Number: HEA-NOC/20000209-01         Ticket Status: OPEN
 Ticket Type:   Unscheduled                 Ticket Source: HEA-NOC
 Ticket Scope:  Line                        Site/Line:     HEAnet <==> CAO
 Ticket Owner:  [log in to unmask]       Problem Fixer: Eircom
 Ticket Opened: 20000209  12:08:14 UTC      Problem Start: 20000209  11:03 UTC
 Ticket Closed:                             Problem End:


Problem Description:

Line from HEAnet to the CAO is down.

Affected:

All traffic to and from the CAO. Our traffic to and from other lines is not affected.

Actions:

Reported the problem to Eircom.
On reporting the problem, they informed us that a 140MB line in Galway had gone down.

Time to Fix:

Not yet known.