Ticket Number: HEA-NOC/19991203-01 Ticket Status: OPEN
Ticket Type: Scheduled Ticket Source: HEA-NOC
Ticket Scope: Site Site/Line: HEAnet <==> RIA
Ticket Owner: [log in to unmask] Problem Fixer: HEA-NOC
Ticket Opened: 19991203 12:20:28 UTC Problem Start: 12:30 3/12/99
Ticket Closed: Problem End:
RIA are upgrading there Alcatel routers from 12:30 to 13:30.
Connectivty to and from RIA between the above times.
Alcatel contacted RIA. RIA contacted HEAnet NOC.
Time to Fix:
1 hour Additional Notes:
upgrade of alcatel router.