Ticket Number: HEA-NOC/19991201-02 Ticket Status: UPDATE
Ticket Type: Scheduled Ticket Source: HEA-NOC
Ticket Scope: Line Site/Line: HEAnet <==> UCC
Ticket Owner: [log in to unmask] Problem Fixer: HEA-NOC
Ticket Opened: Problem Start: 17:00 2/12/99
Ticket Closed: Problem End:
Eircom will perform end to end test on the UCC line at above time.
All traffic to and from UCC over night.
Contacted Eircom. Contacted Ucc. An Eircom engineer will ring Denis o'sullivan on mobile and meet him at 5 o'clock in his office. They will check the cork set-up while the line is being checked overnight.
Going to contact Denis and Eircom before 9:30 to check on progress. The problem was identified as a Faulty Modem in the UCC exchange. Once replaced the line was monitored over night and Eircom are happy with the performance. We will monitor over the course of the day.
Time to Fix: