Ticket Number: HEA-NOC/19990420-01 Ticket Status: CLOSE
Ticket Type: Unscheduled Ticket Source: HEA-NOC
Ticket Scope: Site Site/Line: WOS
Ticket Owner: [log in to unmask] Problem Fixer: HEA-NOC
Ticket Opened: Problem Start: 19990420 11:04 UTC+1
Ticket Closed: 19990420 12:05:50 UTC Problem End: 19990420 12:15 UTC+1
19990420 12:30 UTC+1 Web of Science server suffered from a disk crash.
Disk crash was caused by a loss of power due to building works
elsewhere in Marine House.
Access to WOS was unavailable for all subscribing institutes.
System was rebooted, WOS database was recovered and service brought
Time to Fix:
1 hour 11 minutes