Ticket Number: HEA-NOC/19990324-01 Ticket Status: UPDATE
Ticket Type: Unscheduled Ticket Source: HEA-NOC
Ticket Scope: Line Site/Line: HEAnet <==> INEX
Ticket Owner: Problem Fixer: HEA-NOC
Ticket Opened: Problem Start: 19990324 12:45
Ticket Closed: Problem End:
Line from HEAnet to INEX is down.
Performance on connection to INEX networks.
Problem has been reported to Cara. Equipment checked OK. Line fault identified, Esat Telecom notified. Their ticket number is 37720.
15:42 Esat locate faulty cable at Cara site and apply temporary patch. Replacement cable to be fitted at 21:00.
Time to Fix:
2 hours 57 minutes. Additional Notes:
Alternate routes are available.