Ticket Number: HEA-NOC/19990216-01 Ticket Status: CLOSE
Ticket Type: Unscheduled Ticket Source: HEA-NOC
Ticket Scope: Site Site/Line: HEAnet <==> UCC
Ticket Owner: [log in to unmask] Problem Fixer: HEA-NOC
Ticket Opened: Problem Start: 19990216 01:05 UTC
Ticket Closed: 19990216 17:17:41 UTC Problem End: 19990216 16:55 UTC
The line from HEAnet to UCC was down. Telecom Eireann switched UCC from their old fibre network to a new SDH ring at 01:00 this morning, and reconnected them to a non-existent UCD line because of erroneous records.
All traffic to and from UCC.
Paul Keegan of UCC has notified Telecom and are waiting for a response. NOC's router shows the line as looped; this could be a physical interruption on the line. Update 19990216 17:15 UTC: T.E. confirmed that the interruption was their doing & restored service.
Time to Fix: