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Library Performance Measurement and Quality Management System
European libraries are increasingly aware of the need to develop and utilise methods of measuring the performance of library services within a framework of quality management. Extensive work has been carried out on performance measurement of traditional library services, and indeed the international standard ISO 11620 offers libraries a range of indicators of library performance and benchmarking. There is now however, an urgent need for this work to be expanded, to include the development of performance measures within the networked, electronic environment.
The EU-funded research project EQUINOX: Library Performance Measurement and Quality Management System aims to address this need. A major strand of work within the project will develop international agreement on standard performance measures for the electronic library environment, building on existing agreements for traditional library services.
A second major aim of the EQUINOX project is to develop and test an integrated quality management and performance measurement software tool for library managers. With the increasing use of electronic resources and services in libraries, the EQUINOX tool will help libraries to understand and better manage
their traditional workflows and organisation of tasks,
the ways they interact with their users and staffs,
their interactions with other departments and services in their organisation, and
their interactions with their suppliers.
Large-scale trials of this tool will be carried out in various types of libraries (public, academic, and special) across Europe.
The EQUINOX project builds on the recommendations and findings of earlier EC projects including EQLIPSE, MINSTREL, DECIMAL and DECIDE, and on the CAMILE Concerted Action. The project team consists of seven partners:
The Manchester Metropolitan University, UK (Coordinating Partner)
National Microelectronics Application Centre Ltd., Ireland
Fretwell Downing Informatics Ltd., UK
Dublin City University, Ireland
Universitäts- und Landesbibliothek Münster, Germany
Universita Oberta de Catalunya, Spain
Stockholm University Library, Sweden
The duration of the EQUINOX research project is 24 months from November 1998. Reports of progress will be published during this time and the project's web site at http://equinox.dcu.ie will be the primary link to any such reports. The project team invites comments, feedback and queries at any stage through the project web site.
Date: 5 January, 1999
Contact: Zoë Clarke, CERLIM,
Manchester Metropolitan University,
Geoffrey Manton Building,
Rosamond St. West,
Off Oxford Rd.,
Manchester, M15 6LL,
Tel: +44 161 247 6142
Fax: +44 161 247 6351
Email: [log in to unmask]
EQUINOX Project, Phone: +353-1-7045212
Library, Fax: +353-1-7045010
Dublin City University, Mobile: +353-88-2691793
Dublin 9. Email: [log in to unmask]