Regarding standards and usage pricing, I asked:
> > Graham, is there a line usage charge by your telecoms operator in
> > Swaziland? That might discourage extended use, allowing providers to
> > offer fewer modems and telephone lines. Another difference with the
Graham Matthews of a Swaziland ISP responds:
> Yep. The local Telco applies a per minute usage charge (about
> 1UScent/min own exchange). It must make some difference, but I have
> always been surprised at how resistent our customers seem to be to
> taking that cost into consideration.
> We make it easy for our customers to check their phone bill
> (http://www.iafrica.sz/support/account-use.html), but yesterday I
> was still arguing the toss about our E89 ($14) per month Dial-Up
> subs with a customer who ran up a E375 ($60) phone bill dialing in
> to us last month.
You charge $14 per month, and the telco charged $60 for usage in the
month in question. Compare most of the USA where $20 (or less) will
get you unlimited ISP access dialup over a telco line for which there
is no time metering.
The standard quoted was for unlimited usage with no volume or time
charges, 8 customers per modem. It seems to me that your ISP doesn't
fall under those conditions, and I'm thus not surprised you're able
to manage with fewer modems and still deliver no busy signals.
Your modem bank is never fully occupied during peak usage times?
I assume your answer to my next question would be revealing a trade
secret, but if you don't mind, may I ask how many modem/lines do you
support, versus number of "unlimited" customers versus number of
whatever other class of customer you have?
Jeff @ Washington
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