Ticket Number: HEA-NOC/19980701-01 Ticket Status: OPEN
Ticket Type: Scheduled Ticket Source: HEA-NOC
Ticket Scope: Site Site/Line: Avoca.heanet.ie
Ticket Owner: [log in to unmask] Problem Fixer: HEA-NOC
Ticket Opened: 19980701 11:31:34 UTC Problem Start: 19980630 18:30 UTC+1
Ticket Closed: Problem End: 19980701 12:15 UTC+1
A SCSI problem forced Avoca.heanet.ie off the network last night.
The following services were revived between 08:00 and 12:15 today
www.heanet.ie National Information Server
ftp.heanet.ie ftp mirror site
listserv.heanet.ie mailing list server
cache.heanet.ie national web cache
LISTSERV is clearing its backlog; access to list management functions
(esp. using the web interface) may be slow for a time.
18:30 30Jun98: All processes went on a go-slow. Pulled the machine off
the network to try to alleviate and began a shutdown to
single user mode. SCSI problem suspected
10:30 01Jul98: Digital Engineer confirms SCSI problem. Machine brought
up, but further work will be needed to prevent recurrance.
12:15 01Jul98: Final processes that failed to start on boot are brought
up. Machine operating as normal.
Time to Fix:
Total downtime 17h 45m. Additional Notes:
Downtime will be scheduled separately to remedy problems with Avoca's