Ticket Number: HEAnet/20131112-238112 Ticket Status: NEW
Ticket Type: scheduled Resolver: HEANET (HEAnet)
Ticket Opened: 2013-11-12 13:58:38 Problem Start: 2013-11-13 08:30:00
Ticket Update: 2013-11-12 13:58:38 Problem End: 2013-11-13 09:30:00
Site/line: No Client
HEAnet will be install 3 new pieces of equipment to add capacity and resilience to the video conferencing service.
The first is an additional H.323 Gatekeeper. This will add resilience to the gatekeeper service. However, during the installation the service will be unavailable for approximately 30 minutes.
The second is a new ISDN gateway. Once the gateway is physically installed the ISDN PRI will be moved from the old to the new gateway. This will involve a short (~5 minute) outage.
The third is an additional MCU. This installation will not be service affecting.
National Gatekeeper service outage for 30 minutes
ISDN Gateway service outage for 5 minutes
20131112 13:58 JH Opened ticket.
This ticket can be monitored at https://ticketing.heanet.ie/rt/public/show.html?id=238112
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