Ticket Number: HEAnet/20120731-133885  Ticket Status: OPEN                          
Ticket Type:   unscheduled             Resolver:      BT (BT Ireland)               
Ticket Opened: 2012-07-31 12:47:40     Problem Start: 2012-07-31 09:48:00           
Ticket Update: 2012-07-31 19:25:22     Problem End:   -                             

Site/line: LIT, UL, LIT -- LIT Main Campus, UL -- UL Outreach Centre, UL -- University of Limerick

Services: 
None

Problem Description: 
lim-sw1 is crashing frequently.
This is affecting UL, UL-Mary I, LIT, UL-Outreach.

lim-sw1 IOS was updated to fix this issue but it's still crashing even after upgrading the IOS

Raised P1 with BT. Arranging replacement switch to be put in place as soon as possible

Problem Effects: 
This is affecting UL, UL-Mary Immaculate, LIT, UL-Outreach.

Last Update: 
20120731 19:25 COC Switch has been replaced. Full access has been restored.
Required another reboot so RPS could be enabled

Problem History: 
20120731 12:47 COC Opened ticket.

20120731 17:01 COC Switch is set to be replaced between 17:30 - 18:20 today.
Affected clients have been notified.
Total outage should not exceed 20 mins


20120731 19:25 COC Switch has been replaced. Full access has been restored.
Required another reboot so RPS could be enabled




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