Ticket Number: HEA-NOC/20101112-2 Ticket Status: UPDATE
Ticket Type: unscheduled Resolver: ESB
Ticket Opened: 20101112 09:38 UTC Problem Start: 20101112 09:07 UTC
Ticket Update: 20101112 17:03 UTC Problem End: 20101112 16:54 UTC
Site/line: St. Angela's
St Angela's College has gone offline. At 09:07 connectivity to the LAN was
lost and at 09:23 connectivity to CPE on site was lost.
Phone lines are not working either.
ESB is working on the problem. Seems like its an electrical outage due to
a pole down in the area at 7:22
St Angela's College is offline due to power outage
20101112 09:30 PMD Opening ticket to track fault.
20101112 09:44 PMD I have not been able to get in contact with staff using
any phone numbers that we have.
20101112 09:57 PMD BT are currently looking at their equipment to confirm
that there are no issues between Galway and St. Angela's
20101112 10:05 RC made ticket public
20101112 10:21 PMD (talked with BT): ESB reported a pole down in the area
at 07:22. A crew is out fixing the issue now.
20101112 10:49 RC received a call from RH who spoke with Pat Moffatt. Pat
is aware that site is down and ESB is working on it.
20101112 11:41 PMD BT have been back in contact to say that ESB estimate
the fault should be fixed by 15:15.
20101112 16:45 PMD ESB have had issues replacing the damaged supply pole
in Sligo and estimate that they will have work completed by 17:30
20101112 16:54 RC STACS up again , everything is up and looks good
This ticket can be monitored at http://www.hea.net/tickets/20101112-2
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