Ticket Number: HEA-NOC/20101011-1 Ticket Status: CLOSE
Ticket Type: scheduled Resolver: HEA-NOC
Ticket Opened: 20101011 11:54 UTC+1 Problem Start: 20101109 17:00 UTC
Ticket Closed: 20101112 15:30 UTC Problem End: 20101110 17:00 UTC
Site/line: SVUH, UCD
HEAnet will be moving some PoP equipment within UCD. This will provide a
more resilient service to customer connections on the HEAnet Dublin ring.
Work should take 30 to 60 minutes with an works window of 120 minutes.
There should be no effect to traffic on the Dublin ring bar loss of
diversity during the outage window and a service disruption to some UCD
(Eccles Street and SVUH campus) sites.
Work will not go ahead if there are any issues on the network.
20101011 12:20 PMD Opening ticket to track work
20101012 11:52 GAR Due to unexpected matters outside of our control, the
engineers scheduled to do this work will not be available. Thus we are
postponing this work until a later date.
This work will NOT go ahead on 2010-10-12 - and will be rescheduled for a
20101103 11:47 PMD Work has been rescheduled for Tuesday 9th November with
an outage window between 18:00 and 20:00. As previously stated work should
take 30 to 60 minutes with an works window of 120 minutes.
20101109 19:00 TG The equipment has now been relocated, from Arts Block to
the UCD Computer Centre. All clients had connectivity restored at 18:30 and
full resilient connectivity at 19:00(A Fibre xconnect needed to be
Will continue to monitor all clients on ring for next 24hours.
20101109 20:15 PMD The signal strength degraded to the SVUH side of the
Dublin ring. The fibre was replaced but the signal strength is not at the
correct level. All circuits on the Dublin ring are up and running but work
will have to be carried out tomorrow to improve resilience to all sites.
20101110 17:15 PMD Connections should all be working normally on the
Dublin ring now. We will monitor for a further 24 hours.
20101112 15:27 PMD The Dublin network has been stable for over 24 hours.
Closing the ticket.
Time to Fix:
This ticket can be monitored at http://www.hea.net/tickets/20101011-1
HEAnet Limited. Registered in Ireland, No. 275301.