Ticket Number: HEA-NOC/20100906-4 Ticket Status: UPDATE
Ticket Type: unscheduled Resolver:
Ticket Opened: 20100906 13:41 UTC+1 Problem Start: 20100909 08:00 UTC+1
Ticket Update: 20100907 16:55 UTC+1 Problem End: 20100909 08:30 UTC+1
Site/line: DERI, Letterfrack, Marine Institute, mhars, NUIG Clinical
Sciences, NUIG-Gweedore, PAC, St. Angela's, Galway PoP
A Cisco RPS 675, providing secondary power to two Cisco 3750's in the
Galway bluenet stack (gal-sw1) appears to have failed.
Remote hands in Galway have reseated the cables and power-cycled the
device but an amber fan light remains alerting and the gal-sw1 stack is
reporting the RPS as faulty.
These RPS went EOL in 2007 so getting a replacement could be difficult,
however we will open a case with Lancomms/Eircom as soon as we have the
serial number from the box.
The sites listed will have a complete site outage for approximately 10mins
during this window, whil ethe defective part is replaced.
20100906 13:33 GM - No records of the box in the asset DB, so we are
waiting for remote hands to check for an asset id sticker or provide the
Cisco Serial number.
20100907 10:14 TG Asset ID 14883
20100907 11:36 TG Eircom reference 3707969.
20100907 12:11 TG An outage window is currently being scheduled with NUIG
20100907 16:47 TG Outage window agreed for Thursday morning at 08:00
20100907 16:54 TG Issuing public ticket.
Time to Fix:
This ticket can be monitored at http://www.hea.net/tickets/20100906-4
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