Ticket Number: HEA-NOC/20100917-2 Ticket Status: UPDATE
Ticket Type: unscheduled Resolver: Smart Networks
Ticket Opened: 20100917 13:04 UTC+1 Problem Start: 20100917 12:50 UTC+1
Ticket Update: 20100921 08:31 UTC+1 Problem End: 20100921 08:03 UTC+1
Connectivity to BCFE lost.
20100917 13:02 PMD Ticket opened. I got through to Tricia on site who is
20100917 13:19 PMD Attempting to contact SMART/Digiweb....
20100917 13:37 PMD The SMART connection has a fault in Donnybrook. SMART
are working on the issue.
20100917 13:39 PMD BCFE land line is going to answering machine but John
Gough has been updated.
20100917 16:11 PMD BCFE are back since 13:45. SMART say that RTE had power
issues on site but that there should be no further interruptions. We will
monitor the connection.
20100920 09:45 GL Connectivity lost at 09:43. Investigating
20100920 09:51 GL Called BCFE to see if any issues onsite and left
voicemail with Computer Services. Called SMART, they are investigating.
Awaiting reply from both client and provider.
20100920 09:55 GL Connectivity restored at 09:53
20100920 10:10 GL Same issue as on Friday with RTE having power issues. A
SMART engineer is on route to investigat. Will seek update and monitor
20100921 08:18 GL BCFE offline again on two separate occasions during the
1) Router was restarted at 00:30 and subsequently came back up.
2) Loss of connectivity from 07:09 to 08:03.
Contacting BCFE and SMART to investigate
20100921 08:28 GL SMART have stated that the reason for the outage between
07:09 to 08:03 was due to maintenance to resolve the issues experienced on
Friday and yesterday by replacing the power supply of one of their devices
in RTE and do not expect anymore interuptions. Will monitor situation.
Rang BCFE who are not in the office yet. Will try again at 09:00
This ticket can be monitored at http://www.hea.net/tickets/20100917-2
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