Ticket Number: HEA-NOC/20100910-4 Ticket Status: CLOSE
Ticket Type: scheduled Resolver: BT Ireland
Ticket Opened: 20100910 17:39 UTC+1 Problem Start: 20100910 22:00 UTC+1
Ticket Closed: 20100912 09:13 UTC+1 Problem End: 20100910 23:00 UTC+1
Site/line: Tipp Inst
BT need to perform an emergency card replacement in Thurles
Connectivity to Tippeary Institute Thurles will be lost. Loss of resilience
to connectivity to Tippeary Institute Clonmel
20100910 17:37 JB - Opening ticket to track work and inform clients.
Confirming details with BT due to short notice given.
20100911 09:32 MW Emailed BT for update.
20100911 12:29 MW BT emailed back to say that the card was swapped out
successfully and that all alarms were cleared. Will keep ticket open for 24
hours to monitor.
20100912 09:12 MW All appears fine since. Closing ticket.
Time to Fix:
1 hour window
This ticket can be monitored at http://www.hea.net/tickets/20100910-4
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