Ticket Number: HEA-NOC/20100606-1 Ticket Status: UPDATE
Ticket Type: unscheduled Resolver: UPC
Ticket Opened: 20100606 10:27 UTC+1 Problem Start: 20100606 09:40 UTC+1
Ticket Update: 20100606 16:02 UTC+1 Problem End:
Site/line: NUIM, Wicklow
Outage and flapping on circuit to nuim-sw3.
Loss of resilience to NUIM, due to loss of connectivity on backup link
Loss of connectivity to IT Carlow Wicklow campus.
20100606 10:12 CS Reported to UPC, reference 440320
20100606 12:42 CS Called UPC, no update on ticket, call centre will call
the technical staff and ask for an update.
20100606 14:13 CS No word from UPC, called them again. The circuit number
had been misheard/mistyped. Gave them correct circuit number. They will
pass the ticket to the technical support and they will call back.
20100606 14:26 CS Got call back to confirm A & B ends, they are
20100606 15:29 CS Called UPC engineer for update, they've checked as much
as they can remotely and need site access at NUIM to check the fibre.
20100606 15:59 CS Called Liam Burbridge to verify no site problems and to
arrange access for UPC. Gave him name & number of UPC engineer.
This ticket can be monitored at http://www.hea.net/tickets/20100606-1
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