Ticket Number: HEA-NOC/20100622-3 Ticket Status: REOPEN
Ticket Type: unscheduled Resolver: HEA-NOC
Ticket Opened: 20100622 10:17 UTC+1 Problem Start: 20100621 16:23 UTC+1
Ticket Update: 20100623 07:49 UTC+1 Problem End: 20100622 09:30 UTC+1
A configuration error was made in MRTG around 16:23 on Monday 21st.
MRTG failed to output graphs correctly from 16:23 until the issue was
resolved at 09:30 this morning. This was purely a cosmetic error.
20100622 10:11 BN Ticket opened to inform clients of reason for gap in
graphs. Accurate traffic information is available from [log in to unmask] for
the period should it be required.
20100623 07:47 JB - A further MRTG error caused the graphs to fail between
16:40 yesterday afternoon and 07:45 this morning. Again this was a cosmetic
error and if traffic should be required by any client they can send this
request to [log in to unmask]
Time to Fix:
This ticket can be monitored at http://www.hea.net/tickets/20100622-3
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