Ticket Number: HEA-NOC/20100506-1 Ticket Status: UPDATE
Ticket Type: scheduled Resolver: HEA-NOC
Ticket Opened: 20100506 08:03 UTC+1 Problem Start: 20100506 08:00 UTC+1
Ticket Update: 20100506 08:50 UTC+1 Problem End: 20100506 09:00 UTC+1
We are migrating the ESRI circuit from our Kilcarbery PoP to our Parkwest
PoP on the morning of Thursday 6th May between 0800 and 0900. This is to
facilitate further network equipment moves in the coming months. The
circuit supplier, Complete Telecom, will reroute the circuit within their
network to change the end point, HEAnet will then delete and re-build the
two (PRI & RESIL) circuits.
Complete site outage to ESRI for the duration of the works.
201002004 12:04 GM - Outage agreed with client and arranged with circuit
20100506 07:58 GM - Starting works.
20100506 08:47 GM - Complete Telecom have re-build the ethernet circuit
within their network. HEAnet have rebuild the resilient IP link to KP and
ESRI are back online. We are continuing to rebuild the primary circuit and
a very brief outage will occur when the primary circuit comes back up and
Time to Fix:
This ticket can be monitored at http://www.hea.net/tickets/20100506-1
HEAnet Limited. Registered in Ireland, No. 275301.