Ticket Number: HEA-NOC/20100526-1 Ticket Status: CLOSE
Ticket Type: unscheduled Resolver: HEA-NOC
Ticket Opened: 20100526 08:47 UTC+1 Problem Start: 20100526 03:37 UTC+1
Ticket Closed: 20100528 11:59 UTC+1 Problem End: 20100526 13:30 UTC+1
Site/line: Carlow College, St. Angela's
Complete loss of connectivity to Carlow College and STACS
No traffic to or from either site.
20100526 08:43 COC Both links depend on E|Net Fibre, contacted E|Net
20100526 08:53 COC E|Net ticket reference is ENET TS-4664, Carlow circuit
is EN00683 and STACS is EN00681
20100526 09:11 COC Cause of outage has been traced to BT ref #
E|NET have confirmed the last mile is fine and this is related to a BT
outage. The break is along the Irish rail line and has been identified.
Estimated time for fix is 11:00 this morning.
20100526 09:29 COC Contacted both clients to inform them of the outage
20100526 12:37 AC - Carlow circuit has been repaired, connectivity
restored. BT continuing to work on fibre and restoring the STACS circuit.
20100526 13:06 AC - STACS circuit has been repaired, connectivity
restored, continuing to monitor.
20100526 15:01 AC - Update from BT, work officially completed, no further
issues, will continue to monitor for 24hrs.
20100528 11:57 AC - No further connectivity issues, closing ticket.
This ticket can be monitored at http://www.hea.net/tickets/20100526-1
HEAnet Limited. Registered in Ireland, No. 275301.