Ticket Number: HEA-NOC/20100524-1 Ticket Status: CLOSE
Ticket Type: unscheduled Resolver: HEA-NOC
Ticket Opened: 20100524 10:11 UTC+1 Problem Start: 20100524 09:30 UTC+1
Ticket Closed: 20100525 13:32 UTC+1 Problem End: 20100524 12:15 UTC+1
Loss of connectivity to Ballyfermot College of Further Education
Loss of connectivity to BCFE
20100524 10:01 AC - Opening ticket, looks like Smart Telecom circuit issue,
their sending engineer to investigate.
20100524 10:53 AC - Update from Smart Telecom, engineer on site, looks
like a power issue, working to resolve.
20100524 13:04 AC - Connectivity restored, continuing to monitor.
20100524 14:24 MW Rang Smart. They havent the details of the resolution
yet but are ringing back with the details soon.
20100524 14:31 MW Smart confirmed it was a power outage on the site and
dont expect it to happen again. Will leave ticket open to monitor.
20100525 13:29 AC - No further issues, closing ticket
Time to Fix:
This ticket can be monitored at http://www.hea.net/tickets/20100524-1
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