Ticket Number: HEA-NOC/20100524-1 Ticket Status: UPDATE
Ticket Type: unscheduled Resolver: HEA-NOC
Ticket Opened: 20100524 10:11 UTC+1 Problem Start: 20100524 09:00 UTC+1
Ticket Update: 20100524 10:54 UTC+1 Problem End:
Loss of connectivity to Ballyfermot College of Further Education
Loss of connectivity to BCFE
20100524 10:01 AC - Opening ticket, looks like Smart Telecom circuit issue,
their sending engineer to investigate.
20100524 10:53 AC - Update from Smart Telecom, engineer on site, looks
like a power issue, working to resolve.
This ticket can be monitored at http://www.hea.net/tickets/20100524-1
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